India's Infotech "Holy Cow" Faces New Challenges

This article presents a critical view of the Indian BPO scene which suffers fom very high attrition rates despite its overwhelming popularity amongst young graduates. The industry has also recently been exposed to frauds and scams concerning the data protection of its foreign clients. In short, this article offers a reality check on where exactly the much-hyped BPO industry is headed.

It is written by Dinesh C Sharma for the Indo-Asian News Service.

http://www.bpowatchindia.com/columns/column25.asp