Extending your contact center to India

This 'white paper' is a report on the feasibility of outsourcing contact centers to India. It talks of the pros and cons of such an operation from the viewpoint of a UK based company. It has been published by Cable and Wireless, London.

http://www.google.com/search?q=cache%3Ahttp%3A%2F%2Fwww.cw.com%2Fdocs%2Fsolutions%2Fwhite_papers%2Foffsh-wp.pdf